About Us

Over the past 20 years, Gary has lead Hotel Internet Services from a small startup company into one of the largest and most recognized and respected Hospitality technology companies in the U.S. Having worked in the technology arena for many years, Gary saw a great need for the ever expanding use of the Internet. After thoroughly researching the market, it was clear that Internet use was sure to explode in the near future. Under Gary’s direction, Hotel Internet Services continues to successfully address this growing market need, having deployed thousands of small to large-scale facility-wide wired and wireless solutions across the U.S. (more than 650 properties with over 150,000 guestrooms). Gary Patrick has nearly 35 years of sales, marketing, advertising and business experience. Prior to co-founding Hotel Internet Services in 2003, Gary spent 10 years providing Fortune 500 Technology companies such Microsoft, Hewlett-Packard, 3M, EMC and others with integrated direct marketing, research, sales and advertising services.

As COO of Hotel Internet Services, Steve has refined a comprehensive set of skills and experience in managing the delivery of advanced technology solutions across various industry sectors. Over his successful 40-year career, Steve built and managed a high-end electrical design and contracting business which successfully operated for over 20 years prior to selling in 2008. Together with Gary Patrick, Steve founded Hotel Internet Services (HIS) in 2003, in order to bring industry leading wired and wireless Internet services, Video-on-Demand, IPTV and other technology solutions to the hospitality market. Since its inception, Steve has directly managed and overseen the technical delivery divisions of Hotel Internet Services.

Carly has been a senior Human Resources manager for almost 25 years. Over the last 16 years, Carly has managed all HR and internal administrative needs of Hotel Internet Services. She has implemented full organizational charts and process mapping, general employee training and policy documentation, a fully accessible Knowledgebase for employee training and advancement, statistical management and tracking of hundreds of organizational statistics, a fully customized CRM and ERP solution for the company, an electronic HR management system with automated processes and project tracking, as well as continued development and advancements of our IT infrastructure and internal IT needs.

Trevor Dowswell is a specialist in the architecture and configuration of converged, large-enterprise wired and wireless networks. He is a Cisco certified engineer who has personally directed the installation of hundreds of public access WiFi networks, as well as large-scale VOD and IPTV systems. Additionally, he is a specialist in public access and hospitality authentication systems and network security, a web designer and PHP, Ruby, JavaScript and HTML developer, and has years of experience as top tier support, troubleshooting obscure issues on advanced and complex networks. Trevor’s unique blend of training and experience allows him to be extremely versatile and expertly address both the client and the technical sides of the industry.

As the Director of R&D, Rafael van den Berg oversees the development of HIS solutions, including our company’s cutting-edge network technologies and the GuestCast streaming platform. Serving the hospitality technology space for over a decade and specializing as a Network Engineer, Rafael brings to Hotel Internet Services over 8 years of experience managing the installation, maintenance and support of WiFi, VOD and IPTV systems in over 100,000 guest rooms. Having personally installed many WIFI and VOD networks, he has extensive hands-on experience in network troubleshooting and configuration as well as management and servicing of these systems. All of this experience makes him especially suited to manage the software and hardware development for Hotel Internet Services. Rafael is a Cisco certified network engineer, certified Ruckus WiFi Solutions Engineer (WiSE), Verimatrix Certified Engineer (VCE), Rgnets Advanced Configurations Engineer.

Over the course of his career, Dustin Johnston has consistently demonstrated his expertise in devising sales strategies and leading sales teams in order to exceed customer expectations while achieving enhanced company growth. As Vice President of MDU Sales for MDU Internet Services, a solution provided by Hotel Internet Services, his focus is on providing the MDU industry with the advanced online technologies that are now essential for property owners and their residents. Prior to joining MDU Internet Services, Johnston served as Senior Account Director (MDU)- Student Housing at Single Digits, Inc. He has also served as a Direct Sales Manager for Suddenlink Communications, as well as Sales Manager for Digital First.